Return & Refund Policy
Returns & Refunds
At maskinm®, we want you to feel confident with every purchase. If your order is not quite right, our customer support team is here to help.
14-Day Returns
You may request a return within 14 days of receiving your order.
Returned items must be:
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Unworn and unwashed
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In their original condition
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With all original tags attached
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In the original packaging
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Free from stains, odors, damage, or signs of wear
You may try on clothing to check the fit, provided the item remains clean, undamaged, and suitable for resale.
For hygiene reasons, underwear, intimate apparel, swimwear with removed hygiene seals, and items marked Final Sale may not be eligible for change-of-mind returns.
How to Start a Return
Before sending anything back, please contact us at:
Please include your order number, the item you wish to return, the reason for the return, and photos if relevant.
Our team will provide the correct return instructions.
Please do not send returns to our registered company address unless specifically instructed by our support team.
Refunds
Once your return has been received and inspected, we will notify you of the refund status.
Approved refunds will be returned to your original payment method within 3–7 business days.
Your bank or payment provider may require additional processing time before the refund appears in your account.
Original shipping charges are generally non-refundable unless required by applicable law.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at service@maskinm.com.
Please include your order number and clear photos of the item and packaging where applicable.
After reviewing the issue, we will provide an appropriate solution, which may include a replacement or refund.
Return Shipping
For change-of-mind returns, customers are generally responsible for return shipping costs.
For damaged, defective, or incorrect items, we will review the case and provide the appropriate return instructions.
No restocking fee is charged.
Order Cancellations
Orders may be cancelled within 24 hours of purchase.
After 24 hours, your order may already be processing and cancellation cannot be guaranteed.
For cancellation requests, contact:
Need Help?
maskinm® Customer Support
Email: service@maskinm.com
Phone: +1 (989) 792-5916
Shop with confidence. We’re here if you need us.