Payment & Security

At maskinm®, we want you to understand how payments are handled and where to get help with checkout.

Available Payment Methods

The payment methods available for your order will be displayed at checkout.

Available options may vary depending on your location and the payment provider.

Please select one of the available payment methods and follow the checkout instructions to complete your purchase.

Prices and Order Totals

Before confirming payment, please review the currency, product prices, shipping charges, and any applicable taxes shown at checkout.

Your final order total will be displayed before you submit your purchase.

If your bank or payment provider applies currency conversion fees, foreign transaction fees, or other additional charges, please contact that provider directly for more information.

Payment Protection

Our store uses Shopify’s checkout infrastructure to process purchases.

Payment information transmitted through checkout is protected using encryption and handled by the relevant payment providers.

For your security, please do not send us your full card number, card security code, account password, or one-time verification code by email.

Billing Information

Please enter accurate and complete billing information during checkout and ensure that it matches the details held by your bank or payment provider.

Incorrect or incomplete information may cause your payment to be declined or delayed.

Your bank or payment provider may also require an additional verification step before authorizing the transaction.

If Your Payment Is Declined

If you are unable to complete checkout, please check that:

• Your payment details are entered correctly
• Your billing address matches the information held by your payment provider
• Your payment method has sufficient funds or available credit
• Your card has not expired
• Any verification requested by your bank or payment provider has been completed

You may also try another payment method available at checkout or contact your bank or payment provider for further assistance.

Order Confirmation

After successfully placing an order, you should receive an order confirmation email at the email address entered during checkout.

If you do not receive the confirmation email, please check your spam or junk folder.

If you are unsure whether your order was successfully placed, please contact us before submitting the same order again.

Unrecognized or Duplicate Charges

If you notice an unexpected or duplicate charge associated with a maskinm® purchase, please contact us and provide:

• Your order number
• The transaction date
• The amount shown
• A brief description of the issue

Please do not send complete payment card details by email.

If you believe your payment method has been used without your authorization, please contact your bank or payment provider promptly.

Refunds

Approved refunds will be issued to the original payment method.

Once a return has been received, inspected, and approved, refunds are generally processed within 3–7 business days.

Additional processing time may be required by your bank or payment provider before the refund appears in your account.

Please review our Return & Refund Policy for eligibility requirements and additional details.

Contact Us

For help with checkout, payment questions, or an existing order, please contact us:

Brand: maskinm®
Email: service@maskinm.com
Phone: +1 (989) 792-5916

Our customer support team will assist you with payment and order-related questions.